Privacy Policy

Last updated: 5 November 2026

NestMap ("we", "us") runs the NestMap app for Android and iPhone, the website nestmap.in, and a WhatsApp number for dealers. This page says what personal data we collect, what we do with it, which other companies touch it, how long we keep it, and how you delete it. It is written to be read, and it is written to be true. Our obligations come from the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect, and why

Your account. Name, email address, phone number, a password if you sign up with email, and a profile photo if you add one. Dealers may add an agency name, office address and RERA number. We use these to run your account, show your name on your listings, and let buyers contact you.

Your listings and messages. Property details, address, map location, price, photos and videos you upload; chat messages, offers and the location you may attach to a message; property requests you post. This is the product: it is what buyers and sellers come to see.

Your location. Only when you allow it, and only for what you are doing at the time: centring the map on where you are, placing a listing, or sharing a location in a chat. We do not track your location in the background. A location is stored only where you attach it to something, such as a listing or a message.

Notifications. If you allow notifications, your phone gives us a push token so we can send you a message when someone replies or makes an offer.

Usage and crashes. We count product events such as "listing viewed" or "listing published" with the city and the source, without your identity. If the app crashes, a crash report with the error, your device model, operating system and app version is sent so we can fix it. Crash reports do not contain your messages or photos.

Reports you make. When you report a listing, a message or a user, we keep the report and the reason so a person can act on it.

2. What is public

Your active listings, with their photos, address area and map pin, are public: in the app, on nestmap.in, and in search engines. Your name, profile photo, agency name and dealer page are public. Your phone number and email are not public, with one exception you control: when you post a listing you can choose to show a contact number on it, and that number is then shown on that listing.

We may republish your public listing, as it appears on NestMap, on NestMap's own Facebook page and in posts we send to dealers on WhatsApp, with a link back to the listing. This uses only what is already public on the listing.

3. Who else sees your data

We do not sell personal data, and we do not share buyers' phone numbers with dealers. These companies process data for us:

• Supabase hosts our database and your uploaded photos and videos. Its servers for NestMap are in the United States, so your data is stored outside India.
• Google. Sign in with Google, if you use it. Google Maps draws the map, and your search text is sent to Google Places to find localities. Google's Gemini AI reads what you give three optional features: the listing text, screenshots or PDF you import, the listing details you ask for ad copy about, and messages you send to our WhatsApp number. Nothing goes to Gemini until you use the feature, and we use its answers only to provide that feature.
• Apple. Sign in with Apple, if you use it.
• OpenStreetMap turns a map pin into a place name when you drop one. It receives the coordinates.
• Expo delivers push notifications to your phone and receives your push token for that.
• Sentry receives crash reports.
• Twilio carries messages between WhatsApp and our WhatsApp assistant.
• Stripe handles payment if you pay to promote a listing. We never see or store your card details.
• Vercel hosts nestmap.in.

We may also disclose data where the law requires it, or to protect NestMap's users from fraud or harm.

4. Dealers we contact first

To bring dealers onto NestMap we collect business contact details of property dealers — business name, phone, address and ratings — from public sources such as Google Maps listings and public Facebook and Instagram pages. We call before we message. Any dealer can stop all contact by replying STOP on WhatsApp or by writing to us; we keep that number on a do-not-contact list so it never happens again.

5. The WhatsApp assistant

Messages you send to NestMap's WhatsApp number are answered by an assistant that sends one of a fixed set of replies. Google's Gemini AI may be used only to decide which reply fits. Your conversation is kept so a person at NestMap can follow it up. Photos and documents you send are used to prepare your listings for your review.

6. Your choices

• Edit or delete your account in the app under Profile → Privacy & security. Deletion is immediate and described on our data deletion page.
• Export your data from the same screen: a file with your profile, listings, messages and saved items.
• AI import consent. The app asks before the first time it sends anything to Gemini for a listing import. You can decline, and you can withdraw on the import screen; the choice is kept on that device.
• Location and notifications are permissions you control in your phone's settings.
• Contact number on a listing is off unless you switch it on for that listing.

7. How long we keep it

• Account, listings and messages: while your account exists. Deleting your account deletes them.
• WhatsApp conversations with the assistant: 12 months after your last message, unless you ask us to delete them sooner.
• Crash reports: 90 days.
• Anonymous product events: kept, because they identify no one.
• Reports and do-not-contact numbers: as long as needed to act on them and to keep our promise not to contact you.
• Records the law requires us to keep, such as payment records: for the period the law sets.

8. Security

Data travels encrypted. Access to the database is restricted row by row, so your private data is readable only by you and by NestMap staff who need it to help you. No system is perfectly secure, and we will tell you if a breach affects you.

9. Children

NestMap is for adults. We do not knowingly collect data from anyone under 18.

10. Your rights

You can ask us what personal data we hold about you, correct it, have it erased, and complain if you think we have gone wrong. You can nominate someone to exercise these rights for you. Write to the Grievance Officer below; we acknowledge within 24 hours and answer within 15 days.

11. Changes

When this page changes in a way that matters, we say so in the app and change the date at the top. Earlier versions are in our public code history.

12. Contact and grievances

Grievance Officer: Sukhchain Singh, support@nestmap.in. Postal address and the full grievance process are on the grievances page.